Sky TV customers get a snazzy Sky Q box for all their viewing needs. Users get a Sky Q 1TB box as standard, letting you record three shows while watching a fourth. It can also store up to hours of TV and gives you access to HD as well as standard channels. It also opens up a world of Ultra HD channels. The 2TB box also comes with a bluetooth remote that lets you search for programmes using your voice. You should also never lose this remote down the back of the sofa as you can press the Q button on the Sky box and it will beep to tell you where it is.
You can get Sky Q mini boxes that connect wirelessly to the main box, letting you pause in one room and then continue watching in the other. This means there should be no more fighting over the remote and people can watch their own programmes in different rooms. There are also extra neat features such as the usual ability to series link, plus Sky Q is even clever enough to start recording once a new series of the same title begins. This lets you watch live and on demand shows through a compatible tablet, mobile or laptop.
You can even set your box to record or download a show when you're out and about by using the Sky Go app, so no more panicking when you forget to record EastEnders. Two of the main reasons for joining Sky are its sports and movies channels. The same goes for its Sky Cinema channel, giving you access to more than 1, movies on demand and a new premiere every day. It does broadband and mobiles as well. Sky offers TV customers cheaper access to its broadband as well as free calls and texts for mobile users.
That means if you already have Sky TV, you could then access its fibre broadband packages or range of pay monthly mobile deals cheaper than non-customers. Sky customers can rent and buy a range of films, shows and box sets on SkyStore that can be viewed and stored either on their set-top box or watched online. Up to four devices can be registered for Skystore. If you are really old school, you can even order some titles to be delivered in DVD format.
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It even gives rewards for your custom as a way of giving thanks through its Sky VIP service. You can access Sky VIP through the My Sky app where there will be a welcome gift waiting for you as well as new items each week. The longer you stay with Sky, the more rewards you receive. As well as rewards, you get pretty well treated generally as a customer. According to industry regulator Ofcom , Sky was the least complained about TV provider in It received two complaints per , customers, below the industry average of five and well under the 18 that BT got at the top of the tables.
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There are many ways to contact Sky if you need to. Its phone lines are available between am and pm, and you can also use Facebook Messenger or livechat between am and 8pm seven days a week.
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You will need an engineer to set up your TV service as in many cases you may need a satellite dish or to be connected to an existing one. This is set to change during when Sky is dropping the need for dishes. Once you confirm your order and select a set-up date, Sky will send a viewing card in the post and you can check the status of your order through the tracking service online. A Sky engineer will call the day before, or on the morning of installation, to confirm their arrival time, and will set everything up for you.
Accidents happen but you can cover your Sky TV equipment against breakdown and accidental damage. The provider offers Sky Protect, which covers your Sky boxes, dish and other equipment, promising next day repairs and a free UK helpline open every day. You can also add up to eight devices, like your TV, mobile, console, tablet and laptop to the policy. You get unlimited repairs and there are no parts, labour or call-out charges. Sky is still the only place you can watch the much-sought-after Sky Atlantic, and remains the easiest way to get Sky Sports and Sky Cinema.
Sky also offers its own broadband.
Sky tends to offer a combination of sale-price periods with reduced monthly rates, cashback and free gifts such as TVs and tablets. All rights reserved. This website uses cookies to give you the best experience. By continuing, you agree to our cookies policy.
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If you're only selecting a Sky broadband and calls package, set-up should be fairly straightforward, with all that's needed being an active phone line. However, those opting for Sky TV services will require an engineer visit to install the necessary equipment. If you already have a landline, it should take around two weeks to switch your service to Sky. However, if you are getting broadband for the first time or need a landline installed, it may take up to three weeks.
If you're moving from a standard internet package to a fibre service, it can take up to seven days to make the change. You may also need a new router if your current one isn't compatible, in which case Sky will automatically send you one. Sky's flagship router is the Sky Q Hub, which has won rave reviews for its performance, especially when it comes to ensuring you get a reliable connection anywhere in the home. Setting up the Sky Q hub should be a simple process, as everything you need is included in the box and it should simply be a case of connecting the included cables to your home's master phone socket and a power supply.
However, if you need more help, Sky's online support page offers simple step-by-step walkthroughs for the Sky Q hub and the other routers Sky offers.
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There are a number of ways to contact Sky customer service. The firm has a wide range of online FAQs on its website, covering everything from set-up queries to security primers, while you can also get assistance via Facebook Messenger, SMS, email or by phone. To speak to a Sky customer service agent by phone, you can call This service is free for Sky Talk customers, or will be charged at the same rate as 01 or 02 numbers for other users.
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Lines are open from 7am to 11pm, seven days a week. Sky does not currently offer a live chat service, but does provide support via Facebook Messenger and SMS. New customers get discounted broadband with selected online purchases Get the award-winning Sky Q set-top box with any Sky TV package Add and remove premium features — including box sets and HD — on a flexible basis. Sky Superfast Broadband Featured deal. Buy now. Your postcode. Current provider. Show costs as: Monthly Full contract. Includes discounted periods. Full contract — Total cost of contract over the entire term.
Includes upfront costs. Show deals 9. Broadband 2. TV only 4. Broadband type. Fibre broadband 2. Standard broadband 3. No broadband 4. Monthly cost. Inclusive calls. Anytime 1.
Sky TV Packages & Broadband Deals
None 7. Sorted by uSwitch rated. Buy now or call More info. Sky broadband deals on uSwitch. Sky Essential Broadband.
