It has been three weeks, no email or no refund yet. Second, the customer service representative was so rude. She hang up before I finished my talk. Only thing she said to me was "wait".
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Although items I ordered were ok, I do not want to buy from this company. Well my first order came in yesterday, Wrong color and wrong size. Even though they are now saying no refunds, exchanges, I called them anyway. They told me they would be emailing me a return label and would be sending the correct item. It is now 24 hours later and I have yet to receive the return label. I have one more order coming and that has me concerned as to what I'm going to get.
Not ordering anymore as there seems to be something going on and they are not being transparent with their customers. The quality is great and the fit is as expected.
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That being said, I have ordered a few of their trendier items and have been disappointed with the sizing so I usually stick with the basics. I love their sales but feel the shipping costs are high. I do not mind paying for shipping if it is reasonable. But Will not be shopping with them. I have been getting Chadwicks catalogues for years and I would throw them away because of past experience with them.
Last week their catalogue came and I saw some things that were really nice looking and decided a couple of days later to purchase some of their items on line. Almost everything I chose was "no longer available" I tried to find a sweater they offered on the internet to no avail. Then I remembered that was the reason I stopped trying to buy from Chadwicks, the items were usually on back order or no longer available.
I went on line to see why their merchandise is so limited. It is due to the fact that they buy cast off items from other merchants that those merchants were not able to sell. At any rate, i'm sick of Chadwicks and I won't try to buy anything from them again, I'll stick with Amazon. Wish there was a way to post a comment without having to give even 1 star!!! Chadwicks epitomizes the worst in false advertising!!! They don't even honor that if it is a sale item.
Every single coupon is a joke!!! Shame on you for extremely poor customer service. So this review concerns many comments regarding lack of free shipping from Chadwicks. All you have to do is search the Retail Me Not website for free shipping coupons. It would be nice if they just put that out front on their website and probably many people don't know about Retail Me Not and other available couponing websites, but you can save money by using this.
I always check coupon websites before I buy online. Just an FYI. I like Chadwicks and Metrostyle because they are the only companies whose clothes fit me. Yes, it is expensive to pay for shipping and sometimes I wish the quality of the FABRIC was a little better, but the fit and the colors are almost always really good and really in style.
Not only that, their clothes are not as expensive as other sites which have ugly colors. I usually order 2 to 3 of the same size at Chadwicks in case there are a few items that are sewn funny and that way I can come up with one that does fit. Or I just send it back and get another one in the same size, and that usually fits better. None of the old lady sites have talls. Chadwick's clothes also come in Petites - Talls and are the only ones that fit me and what is great is they come in true colors not a color mixed with black to dull it down and not an ostentatious print that is sickening.
I love their clothes in the Spring especially their boyfriend sweaters because they have beautiful pastel aquas, yellows, and pinks.
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Chadwicks clothes are in style as well as flattering, and most of the time fit well. So, I just put up with the postage and the fact that they are a little slow. They are at the other end of the United States from me so it takes awhile. And they have really good coupons. If they haven't put any out recently get a coupon from "Retail Me Not.
Don't expect them to be Amazon Prime. However, Amazon doesn't carry Chadwick's clothing. Chadwicks is not a Mega online store like Amazon. After all, WHO is like Amazon? But if you like Chadwick's style and color of clothes the way I do, and have found what works for you there, you can work with them and get what you want. Sounds like they need to catch up with current trends of free shipping and free returns. Also, poor customer service is a no go for me!! Thanks to all who have submitted reviews!
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Just look at the rest of the reviews. Excessive return fees. I returned a jacket within 24 hours of receiving it as the fit was poor. This is appalling. I have been ordering from Chadwicks for a number of years and while some items have been good quality it seems recently that is not the case! And they charge and outrageous amount for shipping, which can take up to a week.
I just returned two items poor quality 10 days ago, just called customer service and was told they received the package end of last week and it could take up to 2 weeks to process the refund!! They need to check out Amazon. Doubtful I will order anything from them again! Bought 3 items and paid really high shipping. I ended up returning all 3.
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Even though they cover return shipping on defective items, they still made me pay for return shipping "because the other 2 items are fine. Save on apparel, outerwear, shoes, accessories, and more for petite, tall, curvy, or full-figured women with Chadwicks online coupons.
Since , when the first catalog made its way into the hands of thousands of women, Chadwicks of Boston has become a premiere shopping destination for ladies.
More than 28 years later, the store is still providing quality fashions for low prices. When a woman wants to feel elegant and beautiful, she goes to Chadwicks.
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Find flattering styles for every body type, and save with Chadwicks. Browse by category, or check out the extensive selection of clearance items to score the lowest prices on closeout pieces. Get the looks you love for less without waiting in line by shopping on the Web with Chadwicks.