Why are items sometimes out of stock? Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. How can I get large items home? Since most IKEA furniture is flat-packed, you can take them home today in your car and enjoy them right away.

If you'd prefer, IKEA can arrange home delivery at a reasonable rate, visit their desk in the Customer Service area after checkouts. Find out more about the IKEA range services we offer. Why do I have to assemble the products myself? Self-assembly means not having to pay the cost of someone in a factory doing it for you. So taking control yourself helps to control the price you pay, for the better However, if you prefer we can recommend an independent service provider offering a home assembly service in your area.

There will be a call out charge in addition to an assembly charge. Arrangements can be made at the Home Delivery Desk at the end of the store. Find out more about the IKEA range of services we offer. Can someone help me plan and design rooms? Many IKEA stores offer a home decoration consultation if you wish to furnish an entire room or home. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you.

Alternatively, you can plan your kitchen in the comfort of your home by using our online kitchen planner tool Kitchen planner. I've lost something at the store - how do I get it back? Contact the Customer Relations department at your local store. There seems to be a mistake on my receipt from the store. What should I do?

If the mistake was made in the store, you should contact the Customer Relations department at your local store to let them help you. How many products are in the IKEA product range? There are about 11, products in the total IKEA product range. Each store carries a selection of these 11, products depending on store size. The core range is the same worldwide. You can collect and redeem points, enjoy member only offers, be part of our events and create a family joint account where you can pool your points and redeem them together with your family members.

Members can also view their order history, track orders and share their thoughts on the App and Web. The App will also allow members to scan and shop online. It is free to sign up and you can start using the benefits the same day.

Yes, there is a digital card that you can view from web or App. You will be rewarded points for each purchase of products and services, at least 2 points for every 1 SAR spent. You need to scan your card at checkout or provide your mobile number to accrue your reward points when shopping in the Store. You need to be logged in to accrue points on Web or App.

How can I redeem my points? You can redeem your earned points when you buy at IKEA. Each points equals to 1 SAR. The pin is not required when making purchases on the Web or App as a logged in user.


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To qualify for any offers you need to scan your card at the time of purchase or provide your mobile number, it is not possible to add an existing purchase at a later date. When I return the product, do I lose the points I accrued during the purchase transaction of that product? The requirement for activation is email verification. Kindly look for the email in your inbox or your spam and verify your email account.

Please look for the verification email in your spam folder.

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In the case this still does not work then kindly log a complaint with our customer care center. However, points you earn from different campaigns or transactions might have different expiration dates. Also, when you return any of the products you purchased using points, the refunded points will be valid for 3 months only. How can I see my transactions?

Can my spouse or family members have a card on my account? Spouse points will be added to your points and both of you can use them. You can add up to six children. How can I leave the family account? Yes, if you are the family owner any points the member accrued will stay in the family account and the member will leave with zero points.

In this case the points will be distributed equally between all the family members including the owner.

Need more help?

Our aim is to get closer to you while still offering you the furniture solutions and services that you need. Can I receive my orders immediately? How can I buy these?

Does Ikea ever have free shipping?

A selected furniture range is being displayed there which can also be shopped online. For the full range, solutions and inspiration you are welcome to visit our Riyadh store. Will there be any cost for ordering the items to be collected from the Order and Collection Point? Do you have an IKEA restaurant? Is there a playing area for the kids? How long would it take for my orders to arrive to the Order and Collection Point? It will take from 48 hours. You can also schedule the date that you wish to come and collect it if you are shopping online.

We will be sending you a notification once your order is ready for collection. What services can I benefit from? Customers can benefit from our standard exchange and refund policy.

Did you know?

Kitchen measurement, planning and installation where we help you design your next dream kitchen and install to fit your kitchen area. What delivery charges should I be looking at on my order? What kind of alternative do I have? You can keep your shopping list with you and make your orders online and then choose the delivery method that you wish to proceed with. Where are IKEA's new order and collection points located? What is the Order and Collection Point opening hours?

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Friday from till Do I need proof of purchase to pick-up my order? It is very important to bring your proof of payment upon your visit to collect your order. What if somebody else is going to pick-up my order for me? What products will be available for immediate take away? What items can I order at an Order and Collection Point? What kind of payment methods are accepted at the Order and Collection Points?

Shopping online at IKEA. However, some Express.