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Zippia Score 4. Review Submitted! Organization Type Private. Employees - Headquarters Frederick, MD. Website ourisman. Founded in -.
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King Kullen 3. Circuit City 2. Thrifty's 2. BrandsMart USA 2. The first mistake was just dealing with a random sales person on the floor. He was very nice, test drove some cars with us and took note of the trim and color we wanted, said he'd call when they had a match in stock. He called when a matching vehicle arrived, we asked for a price, and he quoted us MSRP!
We asked him to call back with a "real" price, and he said he would but didn't. Then another car came in, he called, I went to see the car, but it had already been sold. Called a third time, I went to see the car, but it was at the sister dealership, so after getting another quote of MSRP, he finally gave me a "real" price, which was only about a thousand below MSRP. So at that point, we were done with Ourisman in terms of buying the car.
However, I will say that I have had my previous Toyota serviced at Ourisman, and will get the new car serviced there as well. The service department has been great - the employees go out of their way to schedule appointments that work for the customer, and they also almost always have the car ready on time or early, and the facilities for waiting in the service area are quite nice - TV, Wi-Fi, comfortable seating, etc.
Now, on to Chantilly Ourisman. They responded quickly to my request for a quote online. My business will go to the dealer who gives the best pricing up front and doesn't make me jump through a lot of hoops just to get a fair price on the car. This is my second review, the first one was about how good of an experience I had dealing with Janet Tavara n Milenka and the great pricing I got from Ourisman Toyota. This one is about this gentelman named Fernando, he is some sort of a manager at the dealership.
Ourisman Toyota Gets 192% More Leads On DealerOn
I seriously think he needs to look at the way he deals with a potential customer or may be take a Customer Service refresher course. He has no courteousy or professionalism. His " this is my price, buy it or leave it" attitude made us walk away from the dealership and if it wasn't for Janet we wouldve have never walked back into this dealership the next day. She even apologized on his part, insisted us to come back and made us feel welcome again.
We recently bought a brand new Corolla from Ourisman Toyota. Initially inquired about some prices online and Janet, the internet Sales Manager who contacted She was extremely friendly over the phone with a good sense of humor while maintaining the professionalism and it was her first impression that made us stop shopping around and pay their dealership a visit. Even on our visit she didn't disappoint at all. Her service and dealing was excellent, pricing of the cars were great and the finance manager Milenka was extremely helpful too.
A great experience in general and would definitely recommend Ourisman Fairfax Toyota and also the services of Janet Tavara. Ourisman Fairfax Toyota 2. Reviews 2.
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. Irresponsible Dealer! Does not recommend this dealer. Shopped for a used car. Did make a purchase. Did you? But we offer a lifetime warranty on our repairs Not Applicable. Came in for service or repair. Did not make a purchase. Purchased New Tundra. Does recommend this dealer. Shopped for a new car. Great Customer Service!