Kohls deals blog

We want to use Data Science to decide on the whole merchandising allocation, which not only takes our internal data sets like transaction, browse - clickstream behavior, but also external data sets like weather, macro-economic conditions, social data, etc.

The other vision is around Smart Store.

Kohl's has close to around stores and we want to use all the data available in and around the store to make our stores smarter, Our CTO Mr. Ratnakar Lavu, recently highlighted this vision in the Time Magazine, which really lays down the details of this initiative.

Imagine a store when a customer walks into the store, the whole store is personalized as per their needs; the store has the right inventory and the right products to cater to the group who are visiting the stores. We understand our customers around the store and their behaviour so well that we can personalize their whole experience and give the best possible experience, in the form of an Omnichannel experience.

We want to become the best technology company in the domain of departmental store retail, we also have a few initiatives going on in the Deep Learning area, and power experience using image-based recommendations, as well as a lot of text mining and other use cases which heavily employ Deep Learning to the core. Some of the leading reasons for so much development in the areas for advancement of ML is due to the recent availability of large amount of data sets, and also the high powered computing platforms like GPU. It's comparatively much easier now to run deep neural network models with the current infrastructure as it was 8 years ago.

Also some of the recent contributions on open source communities, like tensorflow, caffe, etc, it has really become very easy for building complex models on top of this framework, and improves a lot of the advancement in the ML domain. I am really excited about artificial intelligent bots, and they are really near and dear to my heart.

With the advent of machine learning and artificial intelligence being a part of most of our business, I feel retail is one of the key areas where the whole machine learning and artificial intelligence has a huge scope of improving the way we see things. Data is the new oil and retail has huge amounts of data which to some extent had been used for making informed decisions, but I still feel it has not realized it true potentials yet, especially when one has so much data about customers being gathered by IoT devices, their social behaviours and interactions, and their various other touch points in their apps and mobile devices.

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Imagine a world where you start having your personal assistants which not only helps in your daily activities but which guides you for your next fashion-based recommendations, starts learning your preferences and helps you to plan your trips, what to wear to your trips, what to carry, which store to go to for the best deals, and something which you have a strong predilection too, helps with gift based recommendations for your family and relatives, and make this a whole connected personalized experience and makes it better as it learns more and more about you and people around you.

I feel almost all the industries will be disrupted by machine learning and Machine Intelligence in the forthcoming future. Something which Dr. Andrew Ng recently mentioned in one of his talks really resonate with me very well, where he mentioned AI and Machine Intelligence to be similar to how electricity was, and the way it transformed many industries.

Kohl's Sale Information

As we make the technology of Machine Intelligence better, we should see areas such as Retail, Telecom, Marketing, Customer Support systems, and almost every aspect being disrupted using Machine Intelligence. If you can't find something in store, check one of the kiosks in-store and if you find it online, you can order there and they will ship to you free of charge. Pretty great store with a wide a variety of items, easy return and price guarantee policies.

I was in your store on November 23, She did a suburb job assisting me through several issues.

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I was visiting from Mississippi and decided to open a charge card for Black Friday. She immediately starting thinking of other options and found that I had my Government ID. After getting my account established, we ran into another problem when trying to scan the ID for my purchase. She called customer service and they was able to give me my account to make the purchase.

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I did mention that this was Black Friday, so the wait was long. Leticia kept her cheerful attitude throughout the entire ordeal. Keep up the good work Leticia. For more information about reviews on ConsumerAffairs.

First experience ordering my order got canceled for no apparent reason. I called and had to clarify it was actually an order I placed. They were the big ones towels and totally crap quality, after one was the fabric was all filled with lint from the towel. I did not get any email confirming my return was received but I saw it on my bank statement a smaller credit than I was expected.

I called and asked for an itemized list of my returns but after 15 mins no one could find me on the computer. I asked why, technical difficulties they said. I then used the chat feature which sucks because it always times out and asked same questions. Can I get an itemized report of my returns?

Can I get an email confirming it? Can you send me something? I was not able to get anything emailed to me and asked why another technical difficulty they said. I do not understand why it is so hard to produce a document in regard to my return and credit given back. I am still left wondering and believe I was credited the wrong amount but nothing to compare it to and no one from customer service seems to be able to help.

I will not be shopping online with them or at this store ever again. The leave lasted for 2 mos. In August before the due dates, I contacted the creditors that I couldn't pay. I advised my circumstances, but promised that in September I would make both the August and September payments. I also asked them to remove any late fee All including Kohl's said that they would. In September I followed through and made the double payments.

The late fees were removed. To my surprise, in October Kohl's added a 2nd late fee, because I had made the double payments as agreed, but didn't pay the fee which was removed! I contacted customer service and was told that the amount due included that 2nd late fee, and could not change it.

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Why was I obligated to pay a late fee that was removed incurring another late fee. Michelle Gass's assistant, Latoya, returned my call. She said that a minimum due "can't be changed" and kept repeating that the removal of the first late fee was simply "a courtesy". During our conversation she kept repeating, "But our terms and conditions state;" over and over. In the year I find it impossible to believe that a correction to the amount due could not be fixed in Kohl's computer system.

The other creditors did not give me problems, only Kohl's. I told her to cancel my account. Obviously the effort to fix this and remove the 2nd late fee was not worth the time to retain me as a customer. I was told that if I wrote a complaint letter to Michelle Gass that it would be handled by herself, Latoya! Ridiculous to lose a customer because of the refusal to adjust the minimum due and remove a 2nd late fee which should have NEVER occurred.

This is a nice store, I feel like the women's clothes have gotten a little frumpy, though. But I did just see a pair of jeans on sale that I'm going to go back for!